Frequently Asked Questions

Amari Courtyard is based in Brisbane, Queensland, Australia.

We are an online-only store and do not currently have a physical shopfront.

Local pickup is not currently available. All orders are shipped from Brisbane, Queensland.

Yes, we currently ship Australia-wide. International shipping is not available at this time.

Shipping rates are calculated at checkout based on your order and delivery location. All parcels include tracking.

Yes, we offer free standard shipping on all orders over $150 Australia-wide.

Orders are packed and dispatched within 1–2 business days from the date of purchase. During launches, sales or peak periods, dispatch may take a little longer.

Estimated delivery within Australia is 5–10 business days after dispatch, depending on your location and the shipping carrier.

Yes, once your order has been dispatched, you'll receive a confirmation email with tracking details so you can follow your parcel's journey.

Yes, we can deliver to PO boxes, apartments and shared mailboxes. Please ensure your address and any unit or box numbers are entered correctly at checkout.

If you notice an error after placing your order, please contact us as soon as possible. We'll do our best to help, but we cannot guarantee changes once an order has been placed or dispatched.

Once your parcel has been handed to the shipping carrier, delivery is managed by the carrier. We'll always do our best to assist where possible.

As a small business with selected and limited stock, we do not offer returns or exchanges for change of mind. Please choose carefully before placing your order. See our Refunds & Returns Policy for full details.

Please contact us within 48 hours of delivery with your order number and photos of the issue, and we'll work with you to resolve it. Full details are on our Refunds & Returns Policy page.

Yes. Many of our pieces are handmade or include natural, woven or printed elements, so slight variations in colour, texture or finish are part of their character and not considered faults.

Please follow any care instructions included with your product. In general, we recommend gentle hand washing or spot cleaning for textiles, and a soft dry cloth for brass and metal pieces.