SHIPPING POLICY
Everything you need to know about dispatch, delivery and tracking across Australia.
Shipping Policy
At Amari Courtyard, we aim to get your order to you as quickly and safely as possible. Please read the shipping details below before placing your order.
Where We Ship
We currently ship Australia-wide from Brisbane, Queensland. International shipping is not available at this time.
Processing Time
Orders are packed and dispatched within 2-3 business days from the date of purchase. During launches, sales, public holidays or peak periods, processing may take a little longer. If there are any unexpected delays with your order, we will contact you.
Delivery Time
Estimated delivery within Australia is 5–10 business days after dispatch, depending on your location and the shipping carrier. Delivery timeframes are estimates only and may be affected by factors outside our control, including carrier delays, weather events, public holidays and peak shipping periods.
Shipping Rates
Shipping rates are calculated at checkout. All parcels include tracking. Free shipping may be offered during selected promotions or when stated at checkout.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow your parcel's journey.
Address Changes
Please check your delivery address carefully at checkout. If you notice an error after placing your order, please contact us immediately. We will do our best to help, but we cannot guarantee changes once an order has been placed or dispatched. Amari Courtyard is not responsible for delays or lost parcels caused by incorrect or incomplete address details.
Lost, Delayed or Delivered Parcels
Once your parcel has been handed over to the shipping carrier, delivery is managed by the carrier. We will always do our best to assist where possible, however Amari Courtyard cannot accept responsibility for carrier delays, lost parcels, stolen parcels, or parcels marked as delivered.
Damaged Parcels
If your order arrives damaged, please contact us within 48 hours of delivery with:
- your order number,
- photos of the damaged parcel and product, and
- any supporting photos or videos of the packaging.
We will review the issue and work with you to resolve it as quickly as possible.
Questions?
If you have any questions about your order or shipping, please contact us at support@amaricourtyard.com.au.
Thank you for supporting Amari Courtyard.