Refunds & Returns Policy

As a small business with selected and limited stock, we do not offer returns, refunds or exchanges for change of mind, incorrect size selection, incorrect design selection, preference changes after purchase or shipping delays once your parcel has been handed to Australia Post.

Please choose carefully before placing your order and check all product details, dimensions, colours and images.

We make every effort to display our products, colours, textures and images as accurately as possible.

Colours may appear slightly different depending on your screen settings, lighting and device display.

Some Amari Courtyard pieces may include handmade, artisan, printed, woven or natural elements. Slight variations in colour, texture, pattern placement, size or finish are part of the nature of these pieces and are not considered faults.

Please inspect your order as soon as it arrives. If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery.

To help us review your claim, please provide:

• Your order number
• Clear photos of the outer packaging with the shipping label visible
• Clear photos of the full item
• Close-up photos of the issue
• A clear unedited opening or unboxing video, starting before the package is opened

Claims submitted without clear photo and video proof may not be eligible for a replacement, store credit or refund.

To be eligible for review:

• The claim must be made within 48 hours of delivery
• The item must be unused
• The item must be in its original packaging where possible
• The issue must be clearly visible in the photos or video
• The opening video must show the sealed package being opened

Amari Courtyard is not responsible for damage caused after delivery, including damage caused by misuse, incorrect washing, improper care, incorrect storage, normal wear and tear, or accidental damage.

If a return is approved, we will provide instructions on how and where to send your item.

Unless the item is confirmed to be damaged, defective or incorrect, return shipping costs are the responsibility of the customer.

Original shipping fees are non-refundable unless the return relates to an approved damaged, defective or incorrect item.

Items returned without approval will not be accepted.

Once your claim has been reviewed and approved, we may offer one of the following:

• Replacement item
• Store credit
• Refund, where applicable

The outcome will depend on the nature of the issue and product availability.

If a refund is approved, it will be processed back to your original payment method.

Please allow up to 10 business days for the refund to appear in your account. Your bank or payment provider may take additional time to process the refund.

We do not accept returns or exchanges for change of mind on:

• Cushions and cushion covers
• Table linen and dining accessories (table runners, placemats, napkins, coasters and related items)
• Playing cards
• Gift cards
• Items marked as final sale
• Any product that has been used, washed, damaged, altered, or removed from its original condition

Please select these items carefully before purchase.